clupph Terms & Conditions

1 Introduction & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and clupph ("clupph," "we," "us," or "our"), the operator of the online gaming platform accessible at clupph.net and all associated subdomains, mobile-optimized versions, and platform applications.

By registering an account, accessing the clupph platform, depositing funds, or participating in any game or promotional activity offered by clupph, you confirm that you have read these Terms in their entirety, that you fully understand their content, and that you unconditionally agree to be bound by them. If you do not agree with any provision of these Terms, you must not use the clupph platform.

clupph reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of those changes. The date of the most recent revision is displayed at the top of this page.

2 Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register and use the clupph platform. This requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is strictly enforced. clupph operates a thorough Know Your Customer (KYC) verification process. Any account found to belong to a person under the age of 21 will be immediately and permanently closed, and any remaining balance may be forfeited in accordance with applicable regulations.

2.2 Geographic Restrictions

clupph's services are intended for players located in the Republic of the Philippines. Access from jurisdictions where online gambling is prohibited by local law is not permitted. It is the player's sole responsibility to ensure that accessing and using the clupph platform is lawful in their jurisdiction. clupph makes no representations as to the legality of its services in jurisdictions outside the Philippines.

2.3 Registration Accuracy

When creating your clupph account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, valid email address, and contact details. Providing false, misleading, or incomplete information during registration is a breach of these Terms and may result in immediate account suspension and forfeiture of any funds held therein.

2.4 One Account Per Player

Each player is permitted to hold only one active clupph account. The registration of multiple accounts — whether under the same identity, shared device, shared IP address, or different personal details — is strictly prohibited. clupph employs automated and manual detection systems to identify duplicate accounts. All duplicate accounts will be suspended and associated balances may be forfeited without notice.

2.5 Account Verification (KYC)

clupph may, at any time and at its sole discretion, require you to verify your identity by submitting one or more of the following documents:

• Government-issued photo identification (Philippine National ID, Passport, Driver's License, SSS/GSIS ID, Voter's ID, or equivalent)
• Proof of address dated within the last three months (utility bill, bank statement, or similar)
• Proof of payment method ownership (screenshot of GCash/Maya account, bank statement, or equivalent)
• Selfie with ID or other biometric verification as required

Failure to provide requested verification documents within the specified timeframe may result in account suspension and the withholding of withdrawal requests until verification is complete.

3 Account Management

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your clupph account username and password. You agree not to share your login credentials with any third party, including family members, friends, or associates. clupph will never request your password through any communication channel. Any activity conducted using your account credentials — whether authorized by you or not — is your sole responsibility.

3.2 Unauthorized Access

If you suspect that your clupph account has been accessed without your authorization, or that your login credentials have been compromised, you must notify clupph immediately by contacting [email protected] or via the live chat facility. clupph will investigate reported incidents on a reasonable-endeavors basis but cannot accept liability for losses arising from unauthorized account access where the player's own negligence contributed to the breach.

3.3 Inactive Accounts

An account that has not recorded any login activity for a period of 12 consecutive months is considered inactive. clupph may apply a monthly inactivity fee of up to ₱50 to dormant accounts to cover administrative costs. Players will be notified by email before any inactivity fees are applied. Accounts with a zero balance may be closed following an extended period of inactivity.

3.4 Account Closure by Player

You may request the closure of your clupph account at any time by contacting the support team. Before closure, all pending withdrawal requests will be processed in accordance with the standard withdrawal procedures. If you close your account for responsible gaming reasons, please refer to Section 8 of these Terms for information on self-exclusion options.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

clupph currently accepts deposits and processes withdrawals via the following payment channels: GCash, Maya (formerly PayMaya), BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. All account balances are held and displayed in Philippine Peso (₱). No foreign currency conversion fees are charged on transactions denominated in PHP.

4.2 Deposit Processing

Deposits via GCash and Maya are credited to your clupph account within 60 seconds under normal operating conditions. Bank transfer deposits (BPI, BDO, UnionBank, Metrobank) are typically credited within 1 to 4 banking hours. 7-Eleven Cliqq cash-in and Coins.ph deposits are credited within 15 minutes of transaction confirmation. USDT TRC20 deposits are credited upon blockchain confirmation (typically 1 to 3 network confirmations).

The minimum deposit amount is ₱100. clupph does not charge deposit fees; however, your payment provider may apply its own transaction charges.

4.3 Withdrawal Processing

Withdrawal requests are processed by the clupph finance team during operating hours. Withdrawals are subject to identity verification — accounts that have not completed KYC verification may experience delays. Standard withdrawal processing times are:

• GCash / Maya: within 1 hour of approval
• BPI / BDO / UnionBank / Metrobank: within 1 banking day of approval
• USDT TRC20: within 2 hours of approval
• Coins.ph: within 1 hour of approval

clupph reserves the right to request additional documentation before processing any withdrawal. The minimum withdrawal amount is ₱200. clupph does not charge withdrawal fees; however, your payment provider may apply their own charges.

4.4 Withdrawal Restrictions

Withdrawals must be made to a payment method registered in the same name as the clupph account. Third-party withdrawals are strictly prohibited. Bonus funds are subject to wagering requirements before they may be withdrawn. Winnings derived from free spins or free bets may be subject to additional withdrawal caps as specified in the applicable promotion terms.

5 Bonuses & Promotions

5.1 General Bonus Terms

clupph offers a range of bonuses and promotional offers to eligible players. All promotions are subject to specific terms and conditions that will be clearly stated at the point of the offer. In the event of any conflict between a specific promotion's terms and these general Terms, the promotion-specific terms shall prevail.

5.2 Wagering Requirements

Bonus funds credited to a clupph account are subject to wagering requirements (also referred to as playthrough requirements) before they may be withdrawn as cash. The wagering requirement multiplier applicable to each bonus is stated in the relevant promotion terms. Until the wagering requirement is satisfied, bonus funds and any winnings derived from them are non-withdrawable.

5.3 Bonus Eligibility

Bonuses are only available to players who have completed the clupph account registration and KYC verification process. Bonuses are personal to the account holder and may not be transferred. Only one Welcome Bonus is available per player, per household address, per device, and per IP address. clupph reserves the right to determine, at its sole discretion, whether a player qualifies for any promotion.

5.4 Bonus Abuse

Any player found to be exploiting bonus offers, engaging in matched betting using clupph bonuses, opening multiple accounts to claim promotions, or otherwise engaging in bonus abuse will have their promotions voided, their account balance adjusted accordingly, and their account suspended. Suspected bonus abuse is investigated thoroughly before action is taken.

5.5 Modification and Cancellation of Promotions

clupph reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. If a promotion is cancelled after a bonus has already been credited to a player's account, any portion of the bonus that has already been wagered will be treated in accordance with the terms applicable at the time of credit.

6 Gameplay Rules

6.1 Game Availability

The clupph game library includes slots, live dealer table games, sports betting, bingo, and sabong. Not all games may be available in all regions or at all times. clupph reserves the right to add, modify, or remove games from its platform at any time without prior notice.

6.2 Malfunctions and Technical Errors

In the event of a technical malfunction, software error, or connectivity issue that affects the outcome of a game, clupph reserves the right to void the affected game round and return the wager to the player's account balance. Wins resulting from a demonstrable technical error are not payable. clupph's decision in such matters is final.

6.3 Sports Betting

Sports betting markets on clupph are governed by additional sport-specific rules published within the sports betting section of the platform. In cases of event cancellation, postponement, or abandonment, bets will be settled in accordance with these sport-specific rules. clupph reserves the right to suspend betting markets, reject bets, or limit maximum bet amounts at any time.

6.4 Currency and Odds

All bets are placed and settled in Philippine Peso (₱). Odds displayed on the clupph sports betting platform are correct at the time of display but are subject to change prior to bet confirmation. Once a bet is confirmed and accepted by the system, the odds are fixed for that bet.

7 Prohibited Conduct

The following activities are strictly prohibited on the clupph platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to law enforcement authorities where applicable:

1. Registering or using the platform if you are under 21 years of age
2. Providing false, inaccurate, or misleading information during registration or KYC
3. Creating multiple accounts or using another person's account
4. Using automated software, bots, scripts, or artificial intelligence to interact with the platform
5. Exploiting software bugs, glitches, or errors to gain an unfair advantage
6. Engaging in collusion, chip dumping, or any form of cheating in multiplayer games
7. Attempting to launder money or use the platform for any illegal financial activity
8. Using the platform to fund terrorist activities or engage in fraud
9. Attempting to reverse-engineer, decompile, or tamper with the clupph platform
10. Engaging in chargebacks or payment disputes in bad faith

8 Responsible Gaming

8.1 Our Commitment

clupph is committed to promoting responsible gaming and takes the wellbeing of its players seriously. Gambling is a form of entertainment and should not be treated as a source of income or a means of recovering financial losses. If gambling is causing stress, financial difficulty, or relationship problems, clupph encourages affected players to make use of the responsible gaming tools available on the platform.

8.2 Self-Management Tools

The following responsible gaming tools are available to all registered clupph players and can be configured directly from the Account Settings section:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Increases to deposit limits take effect after a 24-hour cooling-off period; reductions take effect immediately.
• Session Time Reminders: Receive on-screen notifications at configurable intervals to remind you how long you have been playing.
• Cool-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks) during which you will not be able to log in or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the platform. During a self-exclusion period, your account will be closed and you will be blocked from creating a new account. Self-exclusion requests are processed within 24 hours.
• Reality Check: A periodic summary of your net gaming activity (wins minus losses) displayed during active sessions.

8.3 Underage Gambling Prevention

clupph enforces a strict 21+ age policy and carries out identity verification on all accounts. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling sites. clupph is not liable for underage access resulting from a player's failure to secure their login credentials on shared devices.

8.4 Problem Gambling Support

If you or someone you know is experiencing difficulties related to gambling, we encourage you to visit our Responsible Gaming page for detailed guidance. Problem gambling support resources available in the Philippines include the PAGCOR Responsible Gaming Helpline.

9 Intellectual Property

All content on the clupph platform — including but not limited to the website design, graphics, logos, text, software code, game interfaces, and audio-visual materials — is the intellectual property of clupph or its licensed third-party game providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the clupph platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the clupph platform without express prior written authorization from clupph.

The clupph name, logo, and associated marks are trademarks of clupph. Unauthorized use of these marks in any context — including in advertising, social media, or other digital content — is strictly prohibited.

10 Privacy & Data

The collection, storage, and use of your personal data by clupph is governed by the clupph Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account and using the clupph platform, you confirm that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

In summary, clupph collects personal data to: verify your identity and age, process deposits and withdrawals, comply with PAGCOR regulatory requirements, prevent fraud and money laundering, provide customer support, and send you account-related communications. clupph does not sell your personal data to third parties for marketing purposes. Full details are set out in the Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, clupph's total liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you in the 12 months immediately preceding the event giving rise to the claim.

clupph shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or the cost of substitute services.

clupph does not warrant that the platform will operate without interruption, be error-free, or be free from viruses or other harmful components. You are responsible for implementing appropriate technical safeguards on your own devices and networks.

12 Suspension & Termination

12.1 Suspension by clupph

clupph reserves the right to suspend or restrict your account at any time and without prior notice if: we suspect a breach of these Terms; we are required to do so by PAGCOR or another regulatory authority; we detect suspicious activity on your account; or we are conducting an investigation into a complaint or suspected fraud.

During a suspension, access to your account balance and the ability to place bets will be restricted. clupph will endeavor to resolve suspensions promptly and will communicate the outcome of any investigation by email.

12.2 Termination for Breach

In cases of confirmed breach of these Terms — including but not limited to fraud, cheating, identity misrepresentation, or prohibited conduct as described in Section 7 — clupph may permanently terminate your account and forfeit the entire account balance. Where termination results from illegal conduct, the matter may be referred to Philippine law enforcement authorities.

12.3 Effect of Termination

Upon termination of your clupph account for any reason, your right to access and use the platform immediately ceases. Any accrued bonus funds or promotional credits are forfeited upon termination. Real-money balances in legitimately terminated accounts (i.e., where termination is not due to player breach) will be returned to the player via their last used payment method within 14 business days.

13 Dispute Resolution

13.1 Internal Complaints Process

If you have a dispute or complaint regarding the clupph platform, your account, a game outcome, a bonus, or a transaction, we ask that you first contact the clupph support team via live chat or by emailing [email protected]. Please provide as much detail as possible, including your account username, the date and time of the incident, and a clear description of your concern.

clupph aims to respond to all formal complaints within 72 hours and to resolve them within 14 calendar days. Complex cases may take longer; you will be kept informed of progress throughout the process.

13.2 Escalation to PAGCOR

If your complaint is not resolved to your satisfaction through the internal clupph complaints process, you may escalate the matter to the Philippine Amusement and Gaming Corporation (PAGCOR) through the regulatory body's official complaints channel. clupph will cooperate fully with any PAGCOR investigation and will provide all requested documentation and information within the timeframes stipulated by the regulator.

13.3 Limitation Period

Any dispute or claim arising out of these Terms or your use of the clupph platform must be brought to the attention of clupph within 6 months of the date on which you became aware, or should reasonably have become aware, of the facts giving rise to the claim. Claims submitted after this limitation period may be declined at clupph's discretion.

14 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

clupph operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). All operations, gaming activities, and player relationships are conducted in compliance with applicable Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other relevant Philippine legislation.

15 Changes to These Terms

clupph reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, clupph will notify registered players via email to the address on file and/or by displaying a prominent notice on the platform for a period of not less than 7 days prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the clupph platform following the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must stop using the platform and may request account closure by contacting [email protected] before the effective date of the changes. Accounts closed for this reason will have any eligible real-money balance returned via the player's last used payment method.

16 Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or about the clupph platform in general, please reach out to our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the clupph platform
• Language: English-language support available at all times

clupph is committed to responding to all inquiries in a timely, professional, and respectful manner. We value every player's experience on the platform and take all feedback seriously.